FAQs2019-02-15T08:08:40+00:00

  • I haven’t travelled yet

All our services are door-to-door. Our driver will take you directly to the address you gave us during the booking.

All our transfer services include Meet & Greet service. Therefore the driver will be waiting for you at the arrivals with a sign showing your name. In case you experience difficulties in locating the driver you can always call our customer support, which will arrange the meeting immediately.

In rare instances, it is possible that your email server or software may mistake our emails for spam and not deliver them. If you feel that you should have received a communication from us, but have not, please email or call Customer Service.

After your booking, you will receive a confirmation email explaining where to meet your driver, along with other useful information including our 24/7 Assistance Helpline numbers. In the case of most airport pickups, your driver will be waiting for you at the arrivals gate with a sign showing your name.

If you have any trouble locating your driver, just call our 24/7 Assistance Helpline numbers (printed on your booking voucher) and we will immediately assist you.

All flights are monitored for delays to ensure your driver will be waiting for you at the correct time. However, as a backup measure, please send us an email or call us on our 24/7 Assistance Helpline numbers if you become aware of any delay to your flight which may affect your transfer.

In most cases, we will be able to reschedule your transfer without a problem. However, if it is a busy time of the year, it is possible (but unlikely) that we may not have availability for your new transfer time. Please contact us the moment you know about your change in schedule to allow us sufficient time to reorganize your transfer.

Yes, you can cancel your transfer any time by sending us an email or call us on our Support line.

Yes. Please inform Customer Service as soon as possible to confirm availability of a more suitable vehicle. There may be an additional charge to pay if you require a larger vehicle.

  • I haven’t chosen yet

All our transfer services include Meet & Greet service. Therefore the driver will be waiting for you at the arrivals with a sign showing your name. In case you experience difficulties in locating the driver you can always call our customer support, which will arrange the meeting immediately.

You can contact us by email or phone, our full details are available on our contact page. Our Customer Service department is open 24 hours a day, 365 days a year, so you can contact us at any time. If your inquiry is urgent, please call us for the quickest response.

Yes, all our services are door-to-door – the driver will take you directly to the address you give when you make your booking.

No, we only offer private transfers, so the price you pay reserves the vehicle exclusively for your group. We do not offer a shared shuttle service at this time.

Your luggage entitlement is defined by the size of vehicle you book. For example, a 8 seater transfer has space for 8 bags or small suitcases, and small hand luggage items to be carried in the cabin. An 8 seater minivan has double the luggage capacity. If you are in any doubt if your luggage will fit in the vehicle, please upgrade to a larger one to ensure you have a comfortable journey.

For most vehicles, yes we can. Please specify how many child and/or baby seats you require in our online booking form. Child/baby seats will be provided if booked whenever possible, however, there may be instances when such seats are unable to be provided. In such instances, you will be entitled to a full refund for seats not supplied. If you are unwilling to travel to the event that child/baby seats are not supplied, please provide your own.

  • I haven’t booked yet

Although you may book your transfer(s) online up to 24 hours before your travel date, we recommend that you book as early as possible. By booking your transfer(s) early, you have the best chance of beating any price increases, which may occur at any time during the year, especially prior to each holiday season. Please call our Customer Service team if you need a transfer within 24 hours – we will usually be able to take your booking.

Yes, we can provide you with an invoice if required. Please contact Customer Service after making your booking to request an invoice.l.

No. For the moment the payment may be made in cash upon arriving your destination.

  • I have completed my trip

We actively welcome our customers’ comments and suggestions and treat them as a valuable insight as to how to improve our service. After you have traveled with us, we will send you a quick Customer Satisfaction survey to complete. You can also email us with your comments: info@creteluxtracel.gr

We will do everything we can to repatriate your lost luggage to you, either to your place of residence or to your home address. Please note that any fees incurred will have to be paid before the luggage is sent back to you by courier.